Digitization in Logistics Indonesia

The utilization of digital technology, including artificial intelligence, has significantly increased in the logistics sector, promising both efficiency and reliability. According to Raja Oloan Saut Gurning from Institut Teknologi Sepuluh Nopember (ITS) Surabaya, digitization has transformed logistics business processes, shifting many manual tasks to digital formats. This includes payment flows, ordering, evaluation, planning, and tracking, which are now done virtually. Additionally, digitization has opened up business connections, making market expansion and accessibility to various services easier, and streamlined administrative processes, reducing bureaucracy.

Despite these benefits, challenges remain in adopting digital technology in logistics. The level of need and maturity of logistics service users significantly impacts the choice of technology, which also relies on external support from partners. Effective digital collaboration is crucial and requires internal and external transformations across various levels and sectors. This involves managing changes from manual and mechanical processes to digital ones, fostering a digital culture, and handling digitalization risks to remain adaptable to disruptions.

The global expansion of e-commerce has further driven the evolution of digital logistics, necessitating scalable and efficient solutions for cross-border shipments. Businesses are encouraged to invest in digital freight forwarding platforms like forwarder.ai, which offers customized shipping solutions, instant quotes, and logistics insights. By providing features such as Less Than Container Load (LCL) shipping and personal dashboards, forwarder.ai helps SMEs optimize their supply chain management and navigate complex logistics challenges, especially in Indonesia's archipelagic geography. This empowers SMEs to engage in both domestic and international trade more effectively.

forwarder.ai, is a new digital freight forwarding company that provides a range of logistics services with value propositions centered around visibility, effectiveness, and ease of doing business, supported by strong digital environment.

The company offers comprehensive logistics solutions allowing optimization of shipping needs to achieve the best total cost of acquisition.

forwarder.ai prioritizes effective and seamless transactions, enabling its customers to easily manage their shipments without any hassle. The company provides choice of logistics services, ensuring that customers have access to a full suite of logistics services to meet their specific needs.